Package Forward
Stay at home, shop in Korea
Shopping in Korea
Upon registration, every customer will be assigned a unique Korean address. With the address, you can shop in Korean online and offline stores exactly as Koreans do. Our business processing system has been designed in a way that you don’t need to apply for package forwarding in advance, so just choose and order your favorite items and have them delivered to your assigned free address.
Packages processing
Upon receiving your purchased items, you will be notified by our processing system. After that, you can log into our system, view your package status and submit the forwarding requests. During this process, you can also apply for our value-added services such as the pre-shipment quality checkup, purchase return and exchange, gift-wrap, shipping insurance, etc. Our staff will process the packages according to your requirements.
Global forwarding
When the packages are ready for shipment, you will be notified to pay the shipping charges. Upon receiving your payment, the packages are ready for global forwarding. To ensure fast and secure shipping, KorGou forwards packages directly by EMS or other international express delivery methods. Every package can be tracked online. Please feel free to contact us in case any issue happens, our staff are ready to help.
* Regarding claims of loss and missing on packages customers received from us, we only accept box opening video as a proof.
* All claims for damages must be reported to KorGou within 7 days after receiving the package. Otherwise they will be automatically denied.
KorGou worldwide package forward
Optimized package forwarding and storage policy
Package processing option
Packaging normally takes around 5 days as of the application date, but if you apply for PRIORITY, the packing will be completed within 1~2 days of the application date except weekends and holidays.
Tailored shipping methods
Package consolidation and split
Quantity inspection
Exchange and return
If your seller is not available for this request, you can submit forward application yourself.
Storage policy
1) Before applying for forwarding : Customer can keep package for 2 months in total.
– Free storage period : 30 days
– Storage charge period : 500 won per day for the next 30 days
2) After applying for forwarding : You can keep it for one month after customer get the fee.
– Free for up to two weeks after getting the rate.
– 1,000 won per day for the next two weeks.
▶ Customer’s packages will be out of our control and custody
KorGou Package Forwarding Schedule
| SHIPPING METHOD | EMS ,DHL and FEDEX | Air & Sea Parcel and Small Packet | Local express (LBC Sea Service,Supergem etc.) | Domestic shipping delivery(CJ logistics) |
|---|---|---|---|---|
| Schedule | Daily shipment except on weekends and holidays. | Shipments on every Friday, except on weekends and holidays (subject to payment by the day before the actual shipping out date). | Once a week. | Daily shipment except on weekends and holidays. |
| Delivery Time | 4~7days | Air and Small Packet : 1~2 weeks Sea : more than 3months | 3~4weeks | 2~3days |
